On April 21st, we received a request from PayPal to switch to their new and upgraded payment gateway system. As a company, we value the importance of keeping up with the latest technologies and trends in the industry. Therefore, we proceeded with the change, hoping to provide our customers with a better and more streamlined experience.
However, after implementing the new system, we noticed several issues that we were not happy with. Specifically, we were concerned about the forced subscription model that PayPal had introduced, which we believe goes against our core value of providing our customers with the freedom of choice.
We immediately tried to resolve these issues with PayPal, but unfortunately, our attempts were unsuccessful. Due to this matter remaining unresolved, we made the decision to remove the new gateway and revert back to the old one.
In addition, we went back to the 21st of April and cancelled every subscription payment made on the new system. If you wish to have a subscription, you can choose this on your next invoice, and as always, the choice will be yours to make. Please Note that any payment made on the new system has been accepted and cleared, and this change only affects future payments.
Moving forward, we are actively exploring the possibility of developing a new custom gateway system that will use PayPal's new system while still allowing our customers the freedom of choice that they have come to expect from us. We appreciate your understanding and patience in this matter and apologize for any inconvenience caused.